Great service from the moment I walked in the door and every single person that I spoke with was helpful and friendly. They really add the "extra" and make it feel like a true luxury car buying experience. I also LOVE my new Acura!
Great job! The facility was great and I felt like I was the only appointment at that time.
Very pleased - Very good experience getting my car serviced. They made me feel as if I was their only appointment! (The only reason why I did not give 5 stars is because I thought they said my car would be vacuumed in addition to being washed, but it was not. Still appreciate the wash, though!)
I have been leasing from Acura of Rochester since 2005. Rick Gross is fantastic, he has been my salesman all these years. Rick is always there for me. He helps me make the right decision on my next vehicle, very knowledgeable, never any pressure. Rick treats me more like a friend, periodically calling to check to see how I am doing and making sure I am happy with my new vehicles. He even calls me to wish me a Happy Birthday every Year! Rick is the BEST!! I have had my new 2017 Acura RDX for 3 weeks and absolutely love it. This is my 5th Acura vehicle in a row and am so impressed that I will never go anywhere else. The showroom is very impressive. The customer service is excellent, always helpful and friendly!
I purchased a 2017 Acura RDX from Acura of Rochester in June 2017. Could not be more pleased with the Sales Manager and Sales Person, Paul. All my questions were answered, any options regarding financing, leasing were explained so I could make an informative decision. 3 weeks after my purchase, I was involved in an accident. There was no hesitation on my part as to where to take my new vehicle to be repaired. The people at the collision shop took control of everything for me. I would recommend Acura of Rochester for your purchase as well as service of your vehicle.
Fast service, great staff - Had an 8AM appt. to have my vehicle undercoated. No waiting in a line for a service representative and the loaner car was waiting. Picked vehicle up earlier than anticipated. Great job. Thank You !
I recently purchased a 2017 Acura RDX from Acura of Rochester/Garber Acura. The sales person, Kristen Woods was terrific to deal with and worked hard to ensure that I was happy with not only the vehicle but with the entire buying process. The finance people were informative, polite and most of all not pushy. Enjoyed doing business with them!