Fast and on time. Issue was fixed the first time.
Very good service Tim was especially helpful-
Excellent facility and service. Impressed with there customer service
From the beginning of the car buying experience everything about it was welcoming. I was lucky to work with their sales associate Greg. He was able to adapt to my personality which is refreshing. Being a young female trying to buy a higher end vehicle sometimes is an uncomfortable experience because at some dealerships I felt like I wasn’t taken seriously, but working with Greg was effortless, he asked questions, felt out what I was looking for in a vehicle—what was important to me etc. then when went to look at the car, I was impressed with the fact that he went through EVERY single detail of the car from simply how to put the car in drive to how the key fob can open the windows when the car isn’t running. It’s nice to know all the new technology and be able to utilize all the cars features while you own it. The vehicle was so nice to drive that after awhile of looking for a vehicle and some light negotiation it was what I decided to go with! The purchasing process was painless, they went through everything with me step by step made sure I understood everything. Then when I decided to add a package to my car after taking delivery instead of making me drive the car back to the dealership, Greg personally came to my place of work dropped off a loaner and took my car to get what it needed and then came and dropped it off. Such a great experience, two thumbs up. Thanks Acura, Greg and the rest of the people involved helping me get my new car and making the process simple, quick, and easy!
Alan was really amazing and very helpful when explaining information regarding my vehicle. He was pleasant and very professional.
Every time i schedule my service appts at Acura Rochester, the service is exceptional. I was greeting by Al in the morning when i dropped my car off and they made sure my loaner was gased and ready. I received a call mid day advised what needed to be done and my RDX was ready to pick up at about 5:30. I will always take my car to Acura Rochester!
Did a great job getting me in and out quickly for an oil change.
I had a great experience with Acura of Rochester. I was visiting family in the area and noticed that my car was leaking fluid from the rear axle. I had a short window of time to address the issue before a six hour drive home. Al from the service department recognized the potential for this to turn into a very expensive problem and found time to service my car despite the department being booked out for two weeks. My problem ended up being the result of some faulty maintenance work done by another dealer back home, and I received a picture of the faulty work to take with me. The repair came in under the estimate, and communication with Al was professional and straight forward. An A+ experience, I highly recommend this dealer for service.