We had an excellent purchase experience with Acura of Rochester. We were looking for an upgrade from a small SUV to a larger, mid size, more comfortable model. The MDX was the first one we looked at and after spending several weeks test driving and comparing other manufacturers models we came back to this one. We felt it offered the best ride, quality and features at the best price. After the usual back and forth, the dealer ended up offering us the max value on our old car on a trade-in and included some "extras" in the total price- much to our satisfaction. The Sales Specialist, Christopher Wood, was extremely friendly and knowledgeable in explaining many of the great features on the car. He's a real "techie" and his passion for all the car has to offer really came through! The other sales reps and managers were also very friendly and readily answered questions about the car. The facility itself is very clean and comfortable. I also appreciated the fact that on picking up the car there was no attempt at any additional "up sell" for long term maintenance, or other product or services. I had this happen at another local "high end" brand dealer and was very turned off by it. Having had the car almost two weeks now- we can confirm it was a great choice!
We live in Baldwinsville, NY and chose to try Acura of Rochester because we were not happy with Crest Acura in Syracuse, where we had purchased 3 MDX's in the past few years. Our experience in Rochester was outstanding. The staff was very professional and was willing to work with us on a price. I would recommend Acura of Rochester to anyone considering an Acura product.
Rochester Acura worked with Acura to negotiate a rate for a propeller shaft issue on my 12 TL SHAWD. Mark and Matt crushed it from start to finish and gave me an experience that I will not forget. I can highly endorse this dealers ability to work for you on the service side of things! Thanks so much for making my life easy and stress free.
Paul Liebert handled the sales process in a very professional way. I've been buying cars for 40 years and this was one of the best experiences. Kudos to Acura of Rochester.. great car too . I love our new RDX!
Received an excellent deal from a salesman who really understood the car, and our needs. We never expected to lease, but the lease package provided met our needs in terms of mileage and cost paid. I highly recommend Chris Wood. Even the meeting with Ryan, the business manager, went smooth. The manager, Paul, made sure everything was going well throughout the entire process.
Great service from the moment I walked in the door and every single person that I spoke with was helpful and friendly. They really add the "extra" and make it feel like a true luxury car buying experience. I also LOVE my new Acura!
I have been leasing from Acura of Rochester since 2005. Rick Gross is fantastic, he has been my salesman all these years. Rick is always there for me. He helps me make the right decision on my next vehicle, very knowledgeable, never any pressure. Rick treats me more like a friend, periodically calling to check to see how I am doing and making sure I am happy with my new vehicles. He even calls me to wish me a Happy Birthday every Year! Rick is the BEST!! I have had my new 2017 Acura RDX for 3 weeks and absolutely love it. This is my 5th Acura vehicle in a row and am so impressed that I will never go anywhere else. The showroom is very impressive. The customer service is excellent, always helpful and friendly!